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Q What are your terms of payment?
A Usually we do EXW, FOB, CIF and DDU
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Q What is the Guarantee to buy your products? How to resolve qualitycomplaints?
A Offer TDS of each lot of production for confirmation before delivery.Once you have any quality problem, you can provide samples /pictures test data With our quality tracking system, we will give you feedback in short time. If the quality problem confirmed,we will send you replacement or make refund as you like.
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Q What about your delivery time? Can we receive our goods on time?
A Usually around 2-3 weeks after order confirmed. Exact delivery time depends on order quantity and Off-season/ busy season.
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Q How can I get a sample from you to check quality?
A Usually a sample will be prepared within one week after specification agreed.
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Q Can your company customize products?
A Yes, We usually discuss with customers and help them find solutions.
